Privacy Policy

Your privacy is a priority for us, and we make every reasonable effort to protect your personal information. It is important that you understand how your data is handled. This Privacy Policy provides information about the collection, use, and sharing of personal data by DOMUS in connection with your use of DOMUS products, services, websites, iOS and Android applications, or social media pages that link to this Privacy Policy. This Policy applies to the personal data of representatives of client companies, business contacts, and other individuals involved in a contractual relationship with DOMUS. We will not use or share your information except in accordance with this Privacy Policy or applicable legal requirements, including the General Data Protection Regulation (“GDPR”).

By visiting and/or using this website, you agree to the terms of this Privacy Policy and consent to our collection, use, and disclosure of your personal information in accordance with the provisions set out below.

Data Controller

DOMUS SRL, with its registered office at Str. Ana Ipatescu 105, Bl. C1, Postal Code 210253, Romania, registered with the Trade Register under No. J1994002099186 and having Tax Identification Number (CUI) 6819102 (hereinafter referred to as “DOMUS” or “we”).

What Personal Data Do We Collect?

Personal data means any information that can be used to identify you directly or indirectly. In the context of your relationship with DOMUS, we may collect the following categories of information: first and last name, company name or self-employed status, your position or role, email address, telephone number, country of residence, IP address, as well as other information necessary for the provision of our services (for example, information required for invoicing, preparing administrative documents, or personnel management).

We collect the following types of information about you:

(a) Information We Collect Directly from You

We collect personal data when:

  • You contact us by email, post, telephone, or visit our premises.
  • You provide information by completing online forms on our Website.
  • You subscribe to our newsletter.
  • You interact with quick-contact buttons (e.g. WhatsApp) or links to social media platforms available on our Website.

(b) Information We Collect Automatically

We use third-party analytics tools, such as Google Analytics and tracking pixels, to collect information about how you browse and interact with our Website. This data may include:

  • Pages viewed;
  • Session duration;
  • Other information relating to your browsing behaviour.

This information helps us improve our Website and better understand the needs of our users.

(c) Cookies

When you visit our Website, we use cookies, which are small files temporarily stored or placed on your device’s hard drive and which contain information relating to your device. Cookies may also store your preferences or other information about you. You may access our Website without accepting non-essential cookies. If you do not want your device to be recognised, you can prevent cookies from being stored on your device by disabling or restricting cookies in your browser settings.

Legal Basis for Processing Personal Data

DOMUS will collect and process your personal data only on the following legal bases:

  1. a) Performance of or entry into a contract: Processing is necessary for the performance of our contractual obligations or in order to take pre-contractual steps at your request.
  2. b) Our legitimate interests: Processing may be carried out for the purpose of improving and developing our services.
  3. c) Consent: Where processing requires your explicit consent.
  4. d) Legal obligations: Where processing is necessary to comply with applicable legal requirements.

Personal Information of Our Clients’ Customers (“Users-of-Users”)

DOMUS may collect, store, or otherwise process personal information on behalf of its clients (“Client Information” or “Users-of-Users Information”).

For the purposes of the General Data Protection Regulation (GDPR), DOMUS acts as a Data Processor in relation to such information. DOMUS clients act as Data Controllers and are responsible for complying with the GDPR and any other applicable data protection legislation.

As a DOMUS client, you are responsible for:
– establishing an appropriate level of security for your customers’ personal information;
– obtaining valid consent and providing prior information where required;
– complying with applicable information and transparency obligations;
– ensuring that data subjects are able to exercise their rights in accordance with applicable legislation.

If you are a customer, beneficiary, or user of one of DOMUS’s clients and wish to submit a request concerning your personal data, please contact the relevant client directly in its capacity as Data Controller. However, if you contact us, we will forward your request to the relevant client and take reasonable steps to assist with its resolution within an appropriate timeframe.

Personal data relating to our clients’ end customers (our clients’ customers) will be retained for as long as an active contract exists between the client and DOMUS, subject to the requirements of applicable data protection legislation.

Who Has Access to Your Data

We do not sell, give away, or otherwise transfer your personal data to third parties for their own purposes. We may share personal information with external service providers that process personal data on behalf of DOMUS for purposes such as data storage and management, analysis of website traffic and user behaviour, and management of email communications.

For these purposes, we work with trusted partners such as Hostriver Technology S.R.L. for hosting, cloud storage, and management of commercial communications, as well as Google Analytics for analysing user behaviour on our platform.

These companies have access to your information only to the extent necessary to perform these services and are required to protect your personal data in accordance with applicable data protection legislation and their contractual obligations.

We may also be required to use or disclose your information in order to comply with our legal obligations. For example, we may be required to disclose your information pursuant to a court order or other legal proceedings.

Transfers of Data Outside the EU

Your personal data may be transferred to and processed in countries outside the European Union. Where such transfers take place, appropriate safeguards will be implemented, such as Standard Contractual Clauses, where applicable, in order to ensure an adequate level of protection for your personal data and your rights under applicable data protection legislation.

Data Retention

We will retain your personal data only for as long as necessary to fulfil the purposes described in this Privacy Policy and to comply with applicable legal and contractual obligations.

Data relating to financial transactions will be retained for 10 years, in accordance with applicable tax and accounting legislation.

Your Rights Regarding the Personal Data We Process

Under applicable European Union data protection legislation, data subjects may exercise the following rights:

  1. a) Right of access: You have the right to obtain confirmation as to whether or not your personal data is being processed and, where it is, to access such data. Requests that are manifestly unfounded or excessive, in particular because of their repetitive nature, may be subject to the measures permitted under applicable law;
  2. b) Right to rectification: You have the right to request the correction of inaccurate or outdated personal data and to have incomplete personal data completed;
  3. c) Right to erasure (“right to be forgotten”): In certain circumstances, you may request the deletion of your personal data. This right is not absolute, as DOMUS may have legitimate or legal grounds requiring or permitting the continued retention of certain data;
  4. d) Right to restriction of processing: In the circumstances provided for by applicable legislation, your data may continue to be stored while further processing is restricted;
  5. e) Right to data portability: Where applicable, you have the right to receive, move, copy, or transfer your personal data from the Data Controller to another controller. This right applies to personal data provided by you where processing is based on your consent or is necessary for the performance of a contract and is carried out by automated means;
  6. f) Right to object to direct marketing: You have the right to object at any time to the processing of your personal data for direct marketing purposes;
  7. g) Right to withdraw consent: Where processing is based on your consent, you may withdraw your consent at any time. Withdrawal of consent does not affect the lawfulness of processing carried out before such withdrawal.

You may exercise these rights by contacting us by email at contact@domusonline.ro

DOMUS will respond to your request within 30 days of receiving a valid request from the data subject, subject to any extensions permitted under applicable legislation.

How We Protect Personal Data

The security of your personal information is important to us. We are committed to implementing appropriate technical and organisational measures and procedures designed to ensure the security and confidentiality of personal data processed through our systems.

Automated Decision-Making

We do not make decisions based solely on automated processing of your personal data that produce legal effects concerning you or similarly significantly affect you.

Other Websites

Our Site contains links to other websites. This Privacy Policy applies only to this Site. Therefore, when you access other websites, you should read their respective privacy policies.

National Data Protection Supervisory Authority

You have the right to lodge a complaint with the National Supervisory Authority for Personal Data Processing (ANSPDCP), headquartered at 28–30 General Gheorghe Magheru Boulevard, Sector 1, Bucharest, Romania, or online via the Authority’s official website: www.dataprotection.ro

Changes and Revisions

This Privacy Policy may be amended and updated by us from time to time, as necessary. We will notify you of any material or substantial changes to this Privacy Policy and will ensure that such notification is made in a manner that brings the changes to your attention.

Contact

If you have any questions regarding our Privacy Policy, you can write to us at contact@domusonline.ro or by post at:

DOMUS SRL
105 Ana Ipatescu Street, Târgu Jiu, Gorj County, Romania

This version of the Privacy Policy was published on 1 September 2026.